If for any reason you are not happy with your purchase or have made a mistake when placing your order please contact us immediately at email@example.com within 24 hours of receiving your goods.
Items must be returned within 14 days and in original condition and include all original packaging. You, the buyer are responsible for any return shipping costs and the item is your responsibility until we receive it, so please use a postal service that you can track to ensure it reaches us. Items that return in an unsellable condition are not able to be refunded. Due to the nature of our paper goods, please consider whether you think it will arrive to us in perfect condition, we are unable to refund if an item arrives back to us with creases, bends or imperfections of any kind.
Terms and conditions
All goods (including orders of multiple items) are shipped free of charge by 2nd class post, or for an additional charge as 1st class post or on a tracked service. We do not offer a time guarantee on tracked services.
We only offer a Royal Mail tracked service for overseas orders to Ireland, Europe, USA, Australia and all other worldwide territories. Prices are dependent on weight of order. For large orders we use UPS. Customers will be advised of the tracking code at the point of dispatch.
We dispatch to the shipping address that you supply when placing an order. We aim to process and ship goods as quickly as possible (usually the same day) but within seven business days. If you would like your order quickly please get in touch and we can try and find a suitable service. Crispin Finn is not responsible for local or international shipping delays such as holidays, strike days, or customs delays. International customers are responsible for any additional customs duties or taxes .
Crispin Finn has been a member of the EU's IOSS however due to exorbitant rising fees for this service until further notice all orders to the EU will not have duties paid prior to delivery - these will be applicable by the buyer at the point of import. If you refuse the charges the package will be returned to us whereby we will refund the order minus the delivery charge. If the item does not return back to us no refund will be issued. We are happy to provide upon request a list of our EU stockists to avoid these charges.
We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes responsibility of claims made with the shipping carrier. If you have any special shipping requirements or need to change an order destination address then please email us at firstname.lastname@example.org
Very rarely a package can be delayed or go missing during transit, this can be exacerbated during the festive period when there is a higher demand for postal services or with delayed customs checks worldwide or with regional postal strikes.
Please allow 12-15 working days (UK) and 20 working days (Worldwide) for your order to arrive before getting in touch and we will investigate. During the festive period and strikes these times can increase.
If we are notified of a missing or delayed package after 1 calendar month from the date of your dispatch confirmation we are unable to investigate, issue a duplicate or refund your order.
We use only paper and cardboard within our packaging and are plastic free.
Germany's Packaging Act "VerpackG" imposes requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).
Crispin Finn is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE5696309916456. Our Dual System Licensing partner for the collection, sorting & recycling of the packaging is Der Grüne Punkt - Duales System Deutschland.
We encourage the practice of recycling packaging when you can.
We accept all debit and credit cards as well as Paypal. All payments are handled securely by our Shopify gateway.
All our prices are in UK Pounds and include VAT. If you are ordering from outside the UK, the payment gateway will handle any currency conversions and relevant taxes.
We do not share customer information or details with any third party.
Paper and Printing
Crispin Finn use high quality water based TW Systems screen printing inks on all items that are printed in house.
We use carefully sourced recycled or FSC accredited papers with consideration to the environment wherever possible and appropriate. Wherever possible we work with local and ethically responsible producers for any items that we are unable to produce in house.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”
How do we use your personal information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a witness summon, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices or if you have questions, please contact us by e-mail: email@example.com
or by mail: 31 The Oaks, Invicta Way, Manston, Ramsgate, CT12 5FN